Returns

WATCH RETURNS

Contact Charleston Timeworks within 14 days of delivery to request a return. Call or text 843-666-5548 or message @chs_timeworks on Instagram. Please include your name, the watch, and the reason for the return. Wait for return instructions before shipping it.

The watch must be in the same condition in which it was delivered, with all included boxes, papers, straps, bracelet links, and accessories. Please pack it securely and use tracked, insured shipping. Ship an approved return within 7 days of receiving return instructions.

For a change of mind, the buyer pays return shipping and original shipping charges are not refunded. There is no restocking fee. We refund the watch purchase price to the original payment method after the return is received and inspected.

If a watch arrives damaged or materially differs from its description, contact us promptly with clear photos. We will work with you to resolve the issue and cover reasonable return shipping when a return is appropriate.

Watches explicitly listed and sold for parts or repair are final sale. Repairs and service work are handled separately; please contact us if there is a problem with work we performed. Purchases made through a marketplace are also subject to that marketplace’s applicable return process and buyer protections.